Legal
Privacy Policy
Last updated: October 2026
Rail Operational Planning Specialists Ltd (ROPS) is committed to protecting your personal data and being transparent about how we use it. This policy explains what information we collect, why we collect it, how long we keep it, and what rights you have.
Who we are
Rail Operational Planning Specialists Ltd is the data controller for personal data collected through this website. We are a UK-registered company providing specialist rail operational planning and delivery support.
If you have any questions about this policy or how we handle your data, please contact us at [email protected] or by telephone on 0330 124 2943.
What data we collect
When you use the enquiry form on this website, we collect your name, email address, telephone number, company name, and the details of your project enquiry. We do not collect sensitive personal data. We do not collect payment information through this website.
Why we collect it
We collect your contact details so we can respond to your enquiry and discuss your project requirements. We do not use your data for marketing purposes without your explicit consent. Our lawful basis for processing is legitimate interests — specifically, responding to a business enquiry you have initiated.
How long we keep it
We retain enquiry data for up to 24 months from the date of your last contact with us. If a project or working relationship develops from your enquiry, we may retain relevant records for longer in line with our contractual and legal obligations. Data that is no longer needed is securely deleted.
Who we share it with
We do not sell your personal data. We may share it with trusted third-party service providers who help us operate this website and manage communications — for example, our website platform provider and email service. These providers are contractually required to handle your data securely and only for the purposes we specify. We will disclose data to law enforcement or regulatory bodies if required by law.
Cookies
This website uses cookies. Strictly necessary cookies are required for the site to function and cannot be switched off. We also use optional analytics cookies to understand how visitors use the site — these are only set if you accept them. You can change your cookie preferences at any time using the cookie settings link in the footer.
Your rights
Under UK GDPR you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data (the right to erasure); ask us to restrict how we use your data; receive your data in a portable format; object to our processing of your data. To exercise any of these rights, contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. Access to enquiry data is restricted to authorised personnel only.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.
This privacy policy is provided for general guidance. ROPS recommends seeking independent legal advice to ensure compliance with all applicable data protection obligations specific to your circumstances.